DataProphet

About DataProphet:  

Join the growing team at DataProphet, the only African company to be named by the World Economic Forum as one of 56 emerging tech firms for its 2019 cohort of Technology Pioneers who are shaping their industry and their region in new and exciting ways

DataProphet is a leader in AI that enables manufacturers to step towards autonomous manufacturing. Our AI-as-a-service proactively prescribes changes to plant control plans to continuously optimize production without the expert human analysis that is typically required. As recognized by the World Economic Forum, DataProphet PRESCRIBE has helped customers around the world experience a significant and practical impact on the factory floor, reducing the cost of non-quality by an average of 40 percent. We understand manufacturing and that real impact is achieved with pre-emptive actions because real-time is often too late.

The key objectives:

To manage all aspects of existing clients subscribed to DataProphet products,  providing support and assisting the client in their use of the product.  To plan, coordinate and execute product or model maintenance, project change requests or any other ongoing technical or commercial support, and to identify and secure expansion projects through critical analysis and engagement with the technical aspects of the project, but also to actively pursue a wider audience within the customer management structure and be the voice of DataProphet front and center in the client’s pursuit of a competitive edge.

The role reports to the CTO.

Interactions with the Project Management & Technical team:

1. Identify and develop new expansion opportunities within existing customer environments, and develop these opportunities into feasible proposals.
2. Identify and develop customer evolution roadmaps for existing product installations in collaboration with customer technical and commercial teams.
3. Working under the Project Management Office, build the customer roadmaps and expansion projects  into specifically planned, timed, and resourced packages to be executed by DataProphet.
4. Work closely with the Project and Engineering leads to help plan the overall DataProphet technical department workloads and critical milestones.
5. Work closely with the Customer Success Engineer, and communicate and assist to resolve any issues that impact the serviceability of any of the installed products.
6. Build relationships with key stakeholders within the customer management structure and act as a contact point for the customer.

Requirements

1. A graduate level university degree in a technical or business science discipline.
2. Exceptional communication skills and the ability to build and nurture highly effective working relationships from factory floor to C-suite;
3. Minimum 8 years of experience using Agile as well as PMBOK / PRINCE project management frameworks;
4. Experience in contract and account management
5. Experience working in industrial or manufacturing environments

Advantages:

1. Experience working with software development teams
2. Exposure to machine learning or artificial intelligence;
3. International business experience.

About the Team:

We are a diverse and ambitious team who are passionate about what we do and are aligned in our vision to create inspiring change in the world around us. We spend our days solving challenging technical problems on the cutting edge of AI and Data Science.

We work together in our office located in Green Point, Cape Town. It is a professional but supportive and fun environment created to provide a space for everyone to bring their best selves to work every day.  

The spirit of curiosity and continuous learning are in our DNA and we encourage everyone to approach all things in this manner so that we continue to grow and develop both as professionals and individuals.

Among us are gamers, yogi’s, series lovers, runners, climbers and gym bunnies. We are committed to supporting our team holistically and therefore; have showers to rinse off after lunch time activities, host games nights for ultimate inter-company show downs, host screenings of favorite series and provide healthy fruit and snacks to keep everyone fuelled up along the way. And don’t forget, a steady flow of delicious coffee!